We have a 7-days return policy, which means you have 7 days after receiving your item to request a return.

If for whatever reason you do not want your item within 7 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund. For the products that have been shipped, customers must send back our address after receiving it, and then we can proceed to refund.

To start a return, you can contact us at Digipanda2022@gmail.com. If your return is accepted, we’ll talk to you about how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Digipanda2022@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

One Year Repair Warranty

Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however, customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customers responsibility in such cases.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Note

If you place an order in our store, please add your APARTMENT NUMBER when filling in the address. Otherwise, we will not be responsible for the failure of the goods to deliver.